Terms of Service

Explore how we govern our service

Introduction

For all purposes in these terms of service, "Africa Registry" is the trading name and website operated by Instra Corporation Pty Ltd. ACN 110 054 610.

These Terms of Service, together with the applicable country code Top Level Domain (ccTLD) Policies constitutes the entire agreement between Africa Registry and domain name registrant (owner of the registration).

Prior to registration of a Domain Name or the transfer of any Domain Name to Africa Registry as the Registrar of record, Africa Registry requires you to have accepted these terms and the applicable ccTLD Policies.

Terminology

Following are definitions of terms used in these Terms of Service.

Approved Africa Registry Provider An organisation which provides registration services to Registrants upon the terms of a Approved Africa Registry Provider contract with Africa Registry. Domain Name Any domain name registered through Africa Registry as the Registrar of record. Domain Name Services Any Domain Name registration, renewal and other services associated with a Domain Name. Email Address An email address provided by Africa Registry in accordance with these Terms of Service. Hosted Website A Registrant’s website that is hosted by Africa Registry in accordance with these Terms of Service. Registrant An individual or organisation whose Domain Name is registered with Africa Registry. A Registrant is also referred to as the “Name Holder” of the Domain Name. Register The central listing of Domain Names managed and maintained by Registry. Relevant Party Includes each of the following parties:
  1. Africa Registry, the Registry and any other entity with whom any of the preceding parties is in a business relationship;
  2. every officer, employee, contractor, agent of any entity specified above
  3. anyone else that Africa Registry may procure to perform any obligations or duties of Africa Registry under any agreement you have with Africa Registry.
Services Domain Name Services and/or Web and Email Services. SRS Shared Registry System. The system used by the Registry to receive and action Domain Name registration applications and other requests. Web and Email Services Any web services or email services offered or provided by Africa Registry in addition to Domain Name Services. You The Registrant of the Domain Name.

Your obligations

You agree that:

  1. You have read and understand these Terms of Service and the relevant ccTLD Policies, and agree to be bound by them.
  2. You have and will satisfy yourself that the use (whether directly or indirectly) of the Domain Name will not infringe the legal rights (including, without limitation, the intellectual property rights) of any third party. You agree to protect each Relevant Party from any such claim.
  3. You will make sure all information you give Africa Registry is accurate and complete, keep Africa Registry informed of changes to any information you give us, and that you have the authority to enter in to this agreement.
  4. You will only use the Services for lawful purposes.
  5. You will ensure that any Domain Name registered by you does not interfere with other users of the Internet.
  6. You will comply with any orders of any authority having jurisdiction in relation to the Services.
  7. All registered Domain Names must be hosted on two pre-configured domain name servers and you are responsible for at all times meeting this obligation.
  8. You will keep the Registrant ID, and any passwords associated with the Domain Name, together with any other security provided to you in connection with the Domain Name (“Password Information”), confidential, safe and secure. Africa Registry is not responsible for the misuse of any Password Information whether by yourself, or, by any other person (including, without limitation, any employee or contractor of Africa Registry).

You warrant that:

  1. You are an identifiable individual over the age of 18 years of age, or, a legally constituted organisation.
  2. Any person or legal entity which uses the Domain Name complies with the obligations set out in clause 1.1 above.
  3. In respect of a Restricted Domain Name, you meet and will continue to meet for the period of the Restricted Domain Name registration the eligibility criteria contained in the Restriction Policies.

You acknowledge that:

  1. Africa Registry must adhere to the relevant registry Policies and any instructions received from time to time from the DNC and InternetNZ. Accordingly, you agree that Africa Registry is entitled to take all actions that may be reasonably necessary or prudent to comply with the relevant ccTLD Policies or any such instructions received from time to time from the registries without incurring any liability to you or any person for whom you are responsible.

Your Obligations Regarding Web and Email Services

You agree that:

  1. You will perform all tasks and responsibilities requested of you by Africa Registry in respect of the Web and Email Services.
  2. You will ensure that any Hosted Website and any email sent or received from or by an Email Address:
    1. does not infringe any intellectual property rights of any person;
    2. does not contain any material which is obscene, offensive, upsetting, defamatory, insulting, abusive or in any way unsuitable for persons under the age of 18 years;
    3. is not comprised or is not used for any unlawful purpose or activity.
  3. You will comply with the requirements of any restriction or exclusion relating to any Web and Email Service notified to you by Africa Registry from time to time.
  4. Africa Registry may modify, enhance or withdraw any Web and Email Service by posting notice on the Africa Registry Website 30 days before the change is to take effect.
  5. Africa Registry does not provide website maintenance services in respect of any Hosted Website. Without limiting this exclusion, you also agree that Africa Registry accepts no responsibility for any deficiency or inaccuracy in any Hosted Website that is attributable to defects in that website.

Africa Registry’s Obligations

When providing any Domain Name Services, Africa Registry will:

  1. Comply with all relevant ccTLD Policies and accurately represent these Policies to you.
  2. Disclose accurately and completely all the terms and conditions (including price and billing information) associated with the provision of the registration of a Domain Name to you, and the maintenance of the Domain Name sought to be used by you.
  3. Comply with your lawful directions in a diligent and timely manner regarding the Domain Name (including, without limitation, relating to registration, cancellation, amendment, deletion and associated technical support and billing).
  4. Process any Domain Name registrations with the Register within 72 hours from the time that Africa Registry receives all the information required to complete the registration.
  5. Notify you of the registration of the Domain Name including the details of the Domain Name, your contact details, Africa Registry’s contact details, the registration period and the passwords for the Domain Name.
  6. Arrange for correction of any error in the information in the register about the registered Domain Name when requested by you.
  7. Provide the password for the Domain Name to you, or to someone that Africa Registry reasonably believes is acting on your behalf, when requested and at no charge. We agree to take reasonable care to satisfy ourselves that you have permitted that person to act on behalf of you.
  8. Use your personal information only as authorised by you and otherwise, in accordance with these Terms of Service.
  9. Take all reasonable commercial steps to safeguard and protect all information about you stored in Africa Registry’s databases and systems.
  10. Comply with any order or authority having jurisdiction regarding the Domain Name registered to you.
  11. Use best endeavours to deal with any complaints you may have about the Domain Name Services.

Registration of a Domain Name

You agree that:

  1. Registration of a Domain Name by Africa Registry is carried out on a "first come, first served" basis.
  2. Registration of a Domain Name confers no property or ownership rights to that Domain Name.
  3. Upon the registration of a Domain Name by you, your contact details, the Domain Name, its commencement and expiry date, the address and details of the nameservers for the Domain Name and Africa Registry’s name becomes publicly available to any member of the public.
  4. The Domain Name is registered in your name only because no other person has it according to the records of the Register.
  5. The entry of a domain name in the “whois” database will not be taken as evidence of anything other than the registration of the Domain Name.
  6. Africa Registry will not become involved (whether directly or indirectly) in any dispute pertaining to the Domain Name and where a conflict arises between Name Holders or prospective Registrants about the Domain Name registration, those parties must resolve the issue independently of Africa Registry.
  7. The details held in the Register shall be treated as correct and as the authoritative record.
  8. Africa Registry does not accept any responsibility for the content of a Name Holder’s website and Africa Registry shall not be obliged to enforce the removal of content from a website unless it has been instructed by a Court Order to do so.
  9. Confirmation of your order does not guarantee that the domain name has been successfully registered. Africa Registry will not accept any responsibility, nor provide any guarantee that the domain name has been successfully registered until we receive registration confirmation from the registry. When a domain name has been successfully registered, a confirmation email will be sent to you confirming the successful registration.
  10. The availability and price information we return for a given domain name is an indicator only, based on the information available to our systems at the time of checks and dependent on third-party systems. As such we cannot accept any responsibility for the accuracy or inaccuracy of availability and pricing checks.
  11. In the event a given domain name is unavailable for registration or has been assigned a higher ('premium') cost by the registry operator, we will contact you regarding your wishes and your options relating to any payment already made to us for this order.

Management of gTLD Domain Name

DESIGNATED AGENT FOR REGISTRANT CHANGES AND/OR DOMAIN NAME TRANSFERS FOR gTLDs

You agree and authorise Africa Registry to act as your "Designated Agent" with respect to the Inter-Registrar Transfer Policy (IRTP) (https://www.icann.org/resources/pages/registrars/transfers-en) for all gTLD domains.

You agree that when we act as your "Designated Agent" we have the explicit authority to approve and accept each "Change of Registrant" (as per the IRTP) on your behalf, whether this change represents a change from your Registrant information or to your Registrant information, and will do so in all instances. You also agree accept that authorising us to act as your Designated Agent is a condition of registering or managing your domain with Africa Registry.


Domain Free Parking

Instra Corporation provides a free parking service to the owner of the domain in order to publicise the Domain name to third parties, and in no way endorses any meaning it may have for visitors. Links that may appear on this page are provided by a third-party for advertising purposes and have not been chosen nor specifically approved by Instra Corporation. If you wish to remove this page please advise us.


Web and Email Services

  1. If Africa Registry provides you with Hosting services, you may obtain any Web and Email Service from Africa Registry in connection with the Domain Name. You agree on your own behalf, and on behalf of the Registrant if you are acting as the agent of the Registrant that the Web and Email Services are not available for Name Holders of Moderated Domain Names.
  2. Africa Registry will endeavour to provide the Web and Email Services with due care and skill, however, Africa Registry does not guarantee the availability of the Web and Email Services. Africa Registry will remedy any unavailability of the Web and Email Services as soon as it is able but does not guarantee that any unavailability will be resolved outside Africa Registry’s trading hours. In addition, Africa Registry does not guarantee that any Web and Email Service will be:
    1. interruption or fault free or that any faults or errors will be corrected;
    2. available at any particular time or location; available, or available without change, for any minimum period of time;
    3. secure or private;
    4. free of viruses or other harmful features.

Cancellation of a Domain Name or a Web and/or Email Service

  1. You may cancel a Domain Name or any Web and Email Service at any time by notifying Africa Registry in writing. You agree that:
    1. on receipt of such notice, Africa Registry will cancel the relevant Domain Name and/or cancel the relevant Web and Email Service; and
    2. Africa Registry will have no liability to you whatsoever in relation to such deletion and/or cancellation.
  2. Africa Registry may, in its sole discretion, cancel a Domain Name and any additional services such as Web and Email Services provided to you by Africa Registry in respect of that Domain Name upon 14 days’ notice where you fail to pay any fees that are due to Africa Registry.
  3. Either party may terminate this agreement and cancel the Domain Name on one month’s written notice to the other party.

Fees

You agree that:

  1. Where you have appointed an Approved Africa Registry Provider to manage your Domain Name, and the Approved Africa Registry Provider provides you with billing services, the fees payable for any Domain Name Service, and the payment terms for that Domain Name Service, will be as agreed between you and the Approved Africa Registry Provider; or
  2. Where you have elected to manage your own Domain Name, or have appointed an Approved Africa Registry Provider to manage your Domain Name which does not supply billing services to you:
    1. the fees for any Domain Name Service or any Web and Email Service are as set out in the relevant 'pricing' pages of the Africa Registry website; and
    2. if Africa Registry is required to incur additional charges in connection with the provision of any Domain Name Service or Web and Email Service to you, we will notify you prior to incurring any such additional charge;
    3. you will pay the fees for any Domain Name Service or any Web and Email Service to Africa Registry in accordance with the payment terms set out on the Africa Registry Website at the time the Domain Name and/or Web and Email Service application is submitted to Africa Registry, or, as otherwise specified on the Africa Registry Website or these Terms of Service;
    4. Africa Registry may alter any fees set out in this clause at any time on 30 days prior written notice; and
    5. the payment terms related to any Domain Name Service and/or Africa Registry Service include the following:
      1. All fees are payable in advance unless specified otherwise.
      2. For fulfilled service, all fee payments are non-refundable unless stated otherwise in our Refund Policy.
      3. A renewal fee is payable in respect of the renewal of each Domain Name registration.
      4. Africa Registry has no obligation to record the registration of any Domain Name if Africa Registry has not received the applicable fees for that Domain Name.
      5. Failure to pay the domain name renewal fee in respect of a Domain Name registration will result in cancellation of that domain name registration
      6. If you transfer the Domain Name to another entity or Registrar all charges owing to Africa Registry as at the date of the transfer are immediately due for payment.
      7. Any amounts payable by a Registrant as a result of exceeding email or website limits will be charged monthly in arrears and will be due by the date specified on the invoice.

Exclusions and Limitations of Liability

  1. Africa Registry does not investigate whether or not any Registrant is entitled to register or hold any rights in a Domain Name or request any Web and Email Services, except for ccTLDs where such investigation is required by the policy set out by the relevant registry.
  2. By registering a Domain Name, Africa Registry is not acknowledging that any person has any rights in the name or words comprised in the Domain Name and does not authorise any person to use the Domain Name in the course of trade.
  3. You agree that no Relevant Party will have any liability to you for any claim arising from any breach of this agreement by a Relevant Party or any act or omission of any Relevant Party except where any Relevant Party has acted in bad faith.
  4. You agree that where a Relevant Party has acted in bad faith, or where Africa Registry has acted negligently, the liability of such party to you will be capped to the amount of the fees paid by you to Africa Registry in the month immediately prior to the event of liability in respect of the Domain Name.
  5. All conditions and warranties, which may be implied by law into this contract, are excluded except to the extent that it would be unlawful to do so. You agree that this clause 10.4 is for the benefit of each Relevant Party.

Indemnities

  1. You indemnify and hold harmless Africa Registry on its own behalf, and as agent for each other Relevant Party, from and against all liability or loss, cost, expense or damage (including reasonable attorneys fees) incurred or sustained as a result of, or in connection with:
    1. any claim or dispute pertaining to the registration of the Domain Name, whether in your name or in such name as you direct;
    2. any claim that the manner in which the Domain Name or other Service is directly or indirectly used by you or anyone for whom you are responsible infringes the legal rights of any third party;
    3. any other claim relating to the use by you or anyone for whom you are responsible, of the Domain Name, or any service provided to you under these Terms of Service; or
    4. any claim arising in relation to the content or operation of any Hosted Website (other than claims caused by Africa Registry’s breach of these Terms of Service); and provided that, you shall not be required to indemnify and hold harmless Africa Registry for any claims arising from Africa Registry’ negligence or bad faith.

General

  1. Unless otherwise agreed in writing, these Terms of Service contain all the terms of our relationship and continues to apply no matter where you are located at the time any of the Services are provided or where you reside, and shall continue to apply until these Terms of Service are cancelled or terminated, except as otherwise stated in these Terms of Service.
  2. Africa Registry may transfer its rights and obligations under these Terms of Service to any third party upon prior written notice to you.
  3. If any provision of these Terms of Service is held to be unenforceable in whole or in part all other provisions contained herein shall continue to be valid and enforceable.
  4. Each provision of these Terms of Service is separately binding on Africa Registry. If, for any reason, you, any Relevant Party cannot rely on any applicable provision in these Terms of Service, all other applicable provisions in these Terms of Service shall nonetheless be binding.
  5. To the extent permitted, the parties agree that:
    1. any dispute or claim arising out of or in connection with these Terms of Service must be brought within 60 days from the date on which the event giving rise to the dispute or claim occurred;
    2. where you or any Registrant for whom you are acting as agent supplies incorrect information regarding a Domain Name and Africa Registry incurs costs in any matter concerning that Domain Name, Africa Registry may recover those costs from you.
  6. The cancellation or termination of these Terms of Service will not affect any rights or obligations that have arisen prior to such cancellation or termination of these Terms of Service, and which by their nature survive (or should survive) the cancellation or termination, including, without limitation, any warranties, indemnities and limitations of liability provisions.

Changes to Terms of Service

  1. Africa Registry reserves the right to amend these Terms of Service at any time by thirty days’ prior written notice to you (“Relevant Notice Period”). You agree that your use of any Domain Name or other Service following the expiry of the Relevant Notice Period will constitute your acceptance of the modified Terms of Service.

Termination or Expiry of these Terms of Service

  1. Where the Registrant transfers its Domain Name from Africa Registry to another Registrar in accordance with the relevant ccTLD Policies and these Terms of Service, the parties agree that these Terms of Service will terminate effective from the date of such transfer.
  2. The parties agree that these Terms of Service will terminate on the effective date of the cancellation of the Registrant’s Domain Name (and associated Web and Email Services) in accordance with the terms specified in the Cancellation of a Domain Name or a Web and/or Email Service Section of these Terms of Service.
  3. The parties agree that these Terms of Service will expire where the Registrant’s Domain Name licence expires and is not renewed by the Registrant prior to the deletion of the Domain Name.

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